Cancellation & Refund Policy
Cancellation of Membership:
Agents and owners can request to cancel their membership at any time by contacting our customer support team.
Upon cancellation, access to premium features and listing services will be revoked at the end of the current billing cycle.
No refunds will be issued for the remaining period of the membership after cancellation.
Refund Policy:
Refunds will only be provided in cases where there has been a technical error on our part, resulting in duplicate charges or other billing issues.
Refunds will not be provided for unused portions of the membership period if a member chooses to cancel before the end of their billing cycle.
Refund requests must be submitted within 30 days of the billing error or the initiation of the membership, whichever is applicable.
How to Request a Refund:
To request a refund, please contact our customer support team via email at support@housexcel.com or through our contact form on the website.
Provide your membership details, including the transaction ID and a brief explanation of the reason for the refund request.
Our customer support team will review your request and respond within 3-5 business days with the status of your refund.
Note:
We reserve the right to amend or modify this cancellation and refund policy at any time without prior notice.
Any changes to the policy will be communicated to members via email or through our website.
By purchasing a membership package, you agree to abide by the terms of this cancellation and refund policy.
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